Communication APIs

Renewal reminders, claim updates and agent notifications all depend on reliable delivery. Communication APIs apply PolicyIQ | Gateway's standard integration layer to messaging providers, supporting features like PolicyIQ | One's Renewal Management and PolicyIQ | Assist's WhatsApp and website integration.

A reminder that never reaches the customer is functionally the same as no reminder at all. Connecting communication channels through a monitored, standardised layer means delivery failures are visible rather than a silent gap somewhere in the workflow.

What challenges does Communication APIs address?

• Renewal reminders and updates sent inconsistently across channels
• No single system managing SMS, email and messaging delivery
• Delivery failures going unnoticed
• Difficulty reaching customers on the channel they actually use

How does it fit into PolicyIQ | Gateway?

Message delivery is tracked by API Monitoring alongside every other integration, so a provider outage is visible rather than silently causing missed reminders.

What does Communication APIs include?

• Standardised connections to SMS, email and messaging providers
• A single integration point for renewal, claims and general communication
• Consistent handling regardless of which channel or provider is used
• Monitoring of message delivery health

What outcomes does Communication APIs support?

• More reliable delivery of reminders and updates
• Communication reaching customers on their preferred channel
• Less manual work coordinating multiple communication tools

Related PolicyIQ | Gateway capabilities

• API Monitoring — delivery health for these connections
• WhatsApp & Website Integration — a workflow built on this API
• Back to the PolicyIQ | Gateway overview