PolicyIQ | Assist
WhatsApp & Website Integration
Customers in India widely use WhatsApp for everyday communication, alongside a brokerage's or insurer's own website. WhatsApp & Website Integration connects PolicyIQ | Assist's Insurance AI Chatbot to both, using the communication connections PolicyIQ | Gateway provides.
An assistant only helps if people can actually reach it easily. Meeting customers on WhatsApp and a familiar website, rather than asking them to download something new, removes the biggest barrier to a question actually getting asked.
What challenges does WhatsApp & Website Integration address?
- Customers expecting to reach support through WhatsApp, not a separate app
- Website visitors with no easy way to ask a quick question
- Fragmented presence across channels with different tools for each
- Missed opportunities to answer a question the moment it's asked
How does it fit into PolicyIQ | Assist?
Every other PolicyIQ | Assist capability — Customer Support, POSP Agent, Employee Knowledge and Policy Information assistants, in any supported language — becomes reachable through these channels.
Built on PolicyIQ | Gateway's Communication APIs, the same layer used for renewal reminders and other notifications.
What does WhatsApp & Website Integration include?
- PolicyIQ | Assist available directly on WhatsApp
- PolicyIQ | Assist embedded on a brokerage's or insurer's website
- The same underlying assistant across both channels
- Connection through PolicyIQ | Gateway's Communication APIs
What outcomes does WhatsApp & Website Integration support?
- Support available where customers already are
- More questions answered at the moment they're asked
- One assistant to maintain across channels instead of separate tools
Related PolicyIQ | Assist capabilities
- PolicyIQ | Gateway Communication APIs — the connection this integration uses
- Customer Support Assistant — reachable through these channels
- Back to the PolicyIQ | Assist overview
Frequently asked questions
Frequently asked questions
No, it's built to work through WhatsApp and a brokerage's or insurer's existing website, not a new app customers need to install.
PolicyIQ | Gateway's Communication APIs provide the underlying connection.
See WhatsApp & Website Integration in action
Book a demo to see PolicyIQ | Assist on the channels customers use.