PolicyIQ | Assist
Multilingual Chatbot
India's insurance customers and POSP agents span many languages, and a support experience limited to one language excludes many of them. Multilingual Chatbot extends the same Insurance AI Chatbot across languages rather than running separate assistants per language.
Maintaining a separate assistant for every language would multiply the work needed every time a product detail or process changes. Extending one assistant across languages instead keeps updates consistent, since there is only one underlying source of truth to maintain.
What challenges does the Multilingual Chatbot address?
- Customers and agents more comfortable in languages other than English
- Support limited to one language excluding part of the audience
- Running separate assistants per language is hard to maintain
- Inconsistent quality of translated responses
How does it fit into PolicyIQ | Assist?
This applies across every other PolicyIQ | Assist capability — customer, POSP agent and employee conversations alike — rather than being a separate, standalone tool.
Available through the same WhatsApp & Website Integration as every other PolicyIQ | Assist conversation.
What does the Multilingual Chatbot include?
- The same Insurance AI Chatbot extended across multiple languages
- Consistent underlying answers regardless of language
- Coverage across customer, POSP agent and employee use cases
- Availability through WhatsApp & Website Integration
What outcomes does the Multilingual Chatbot support?
- Wider accessibility for non-English speaking customers and agents
- One assistant to maintain instead of several per language
- Consistent answer quality across languages
Related PolicyIQ | Assist capabilities
- Insurance AI Chatbot — the assistant this extends across languages
- WhatsApp & Website Integration — where multilingual conversations happen
- Back to the PolicyIQ | Assist overview
Frequently asked questions
Frequently asked questions
TODO(content): confirm the specific list of supported languages once finalised.
It's designed to give consistent underlying answers regardless of language, though quality should be confirmed per language as part of verification.
See the Multilingual Chatbot in action
Book a demo to see insurance conversations across languages.