PolicyIQ | Assist
AI chatbot for insurance support
PolicyIQ | Assist answers insurance questions for customers, POSP agents and employees, guiding them to answers instead of a support queue.
What problem does PolicyIQ | Assist solve?
The same questions about policy coverage, renewal status or claim progress get asked repeatedly across customer support, POSP networks and internal teams. PolicyIQ | Assist gives each audience a guided way to get an answer directly, rather than waiting on a person to look it up.
What capabilities does PolicyIQ | Assist include?
Seven capabilities cover AI-guided support across customers, POSP agents and internal teams.
- Insurance AI Chatbot
- A conversational assistant trained on insurance questions and workflows. Explore Insurance AI Chatbot
- Customer Support Assistant
- Answers customer questions about policies, claims and renewals. Explore Customer Support Assistant
- POSP Agent Assistant
- Helps POSP agents find answers without waiting on a support desk. Explore POSP Agent Assistant
- Employee Knowledge Assistant
- Surfaces internal knowledge for employees handling insurance queries. Explore Employee Knowledge Assistant
- Policy Information Assistant
- Answers specific questions about an individual policy. Explore Policy Information Assistant
- WhatsApp & Website Integration
- Brings the assistant to the channels customers already use. Explore WhatsApp & Website Integration
How does PolicyIQ | Assist fit with the rest of PolicyIQ?
Three audiences, one assistant
Customer Support, POSP Agent and Employee Knowledge assistants share the same underlying platform.
Connected to real data
Policy Information Assistant draws on policy records rather than generic answers.
Frequently asked questions
Your questions, answered
PolicyIQ | Assist is an insurance conversational AI platform built to answer insurance questions — about policies, claims, renewals and general product information — for customers, POSP agents and employees. TODO(content): confirm the specific scope of supported queries once finalised.
Yes. WhatsApp & Website Integration brings this genai virtual assistant for policyholders to the channels customers already use, rather than requiring a separate app.
Yes. As a customer service chatbot built for insurance brokers and their teams, PolicyIQ | Assist uses Multilingual Chatbot to handle conversations in multiple languages, so customers and agents can use it in the language they're most comfortable with.
Yes. The POSP Agent Assistant helps POSP agents find answers without waiting on a support desk, alongside the Employee Knowledge Assistant, which surfaces internal knowledge for employees handling insurance queries.
Yes. The Policy Information Assistant answers specific questions about an individual policy, rather than only general product information.
Book a demo of PolicyIQ | Assist
See guided insurance answers for customers, agents and employees.