Renewal Management for insurance brokers

A missed renewal is a lost customer and lost revenue. Renewal Management is one of the six core capabilities inside PolicyIQ | One, alongside POSP Management, Sales CRM, Policy Management, Claims Servicing and Finance Controls.

Manual renewal tracking usually works until a spreadsheet falls out of date, a reminder is set too late, or a follow-up simply doesn't happen. Renewal Management removes the dependency on any one person remembering to check a list, by tying renewal tracking directly to live policy data.

What challenges does Renewal Management address?

• Renewal dates tracked on separate spreadsheets that fall out of date
• No reminder until it's too late to act
• Renewal leakage that's hard to measure or explain
• Difficulty seeing renewal performance across teams or branches

How does Renewal Management fit into PolicyIQ | One?

Renewal Management reads directly from the same policy records created in Policy Management, so every policy's renewal date is tracked automatically without a separate spreadsheet. When a renewal converts, that activity feeds back into the same client record Sales CRM and Policy Management already maintain.

What does Renewal Management include?

• Renewal dates tracked automatically from policy records
• Reminders sent ahead of the renewal date, not on it
• A defined follow-up workflow for at-risk renewals
• Renewal performance visibility across the business

What outcomes does Renewal Management support?

• Fewer missed renewals and less renewal leakage
• More time to act on a renewal before it lapses
• Clear reporting on renewal performance for management

Related PolicyIQ | One capabilities

• Policy Management — the policy records renewals are tracked against
• Finance Controls — commission visibility on renewed policies
• Back to the PolicyIQ | One overview